Upgrade your account
Upgrade is optional. If you choose a plan, you pay once for a fixed period or feature and it does not renew automatically unless explicitly stated at checkout.
Quick actions
For billing questions, include the date, amount, and the descriptor shown on your statement.
What upgrading can help with
- More convenience in messaging and communication features.
- Better visibility tools to help you connect faster.
- Advanced options that make matching and browsing easier.
Good to know
- Upgrades are optional and depend on your needs.
- Purchases are typically non-recurring one-time payments.
- Charges may show as MYTCUPID on statements.
How to upgrade
- Sign in to your account.
- Go to your upgrade or membership page from the menu.
- Select the plan or feature you want.
- Complete checkout and return to messaging.
If checkout fails, it may be a temporary authorization issue. Try again later or use a different payment method.
Need help choosing?
If you tell us what you want to do (message more, browse faster, improve visibility), we can point you to the best option.
If you can’t sign in, use the contact form and mention your account email.
If you see a charge you don’t recognize
Start by checking whether the descriptor shows as MYTCUPID and whether it matches your upgrade date.
- Check the date and amount against your recent purchase.
- Look for the descriptor on the statement line.
- Contact support first so we can help quickly.
Refunds and consumer law
Digital services typically start immediately after purchase. Refunds may be available where required by applicable consumer protection laws or where the service could not be delivered as described.
If you believe you qualify, contact us with your account email and payment details.
Not a member yet?
Create a free profile first. You can upgrade later if you want more convenience.
FAQ: Upgrading and billing
Quick answers about payments, access, and what to do if something looks wrong.
It means it is not a subscription. You pay once for a fixed period or feature and it does not renew automatically unless explicitly stated at checkout.
Common causes include bank authorization, insufficient funds, or temporary card restrictions. Try again later, use a different method, or contact support if the issue persists.
Charges may appear as MYTCUPID on your bank or card statement. If you do not recognize a charge, contact support first so we can help you verify it.
Yes. You can create a free account and upgrade later if you want more convenience or advanced options.
Use the contact form and include your account email and a short description of the issue. We will guide you to the right next step.
Still need support?
Contact us with your account email and the billing details you see, and we’ll help you quickly.