The Service is intended for adults only. You must be 18 years of age or older to use MyTransgenderCupid. We do not knowingly collect personal data from anyone under 18.

We collect personal data in three ways: (a) data you provide, (b) data collected automatically when you use the Service, and (c) data from third parties where you choose to connect those services.

3.1 Data you provide

• Account data: email address, password (stored in hashed form), preferred name, date of birth, country, gender (and related account settings).
• Profile data: photos, profile text, preferences, interests, and other information you choose to add to your profile.
• Communications: messages, chats, support requests, and reports you submit (including reports about other users).
• Verification / safety signals (if used): information you provide to help us prevent fraud, enforce our policies, and maintain platform safety.

3.2 Data collected automatically

• Usage data: pages viewed, features used, interactions (e.g., likes, favorites, blocks), timestamps, and click-stream events.
• Device and log data: IP address, browser type, device identifiers, operating system, language, and access times.
• Cookies and similar technologies: cookie identifiers and related data as described in our Cookie Policy.

3.3 Data from third parties

If you choose to sign in using or connect a third-party service (for example, a social login provider), we may receive information such as your name, email address, and profile image, depending on your settings and the permissions you grant.

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3.4 Special category data (sensitive data)

Some profile information may reveal special category data under the GDPR (for example, information about sexual orientation). Providing such data is optional. Where required under applicable law, we process special category data only when you have provided explicit consent. You can withdraw your consent at any time via your account settings or by contacting us (see “Your Rights” below).

We use personal data to provide and improve the Service, keep the platform safe, comply with legal obligations, and communicate with you. Typical purposes include:

• Provide the Service: create and manage accounts, display profiles, enable messaging and interactions, and personalize features.
• Customer support: respond to inquiries and provide assistance.
• Safety and integrity: prevent, detect, and investigate fraud, abuse, policy violations, and security incidents.
• Payments and accounting: manage membership purchases and provide access to paid features (see “Payments” below).
• Service improvement: analytics and research to improve reliability and user experience.
• Legal compliance: meet legal requirements and enforce our Terms.

When the GDPR applies, we rely on the following legal bases:

• Contract: processing necessary to provide the Service and memberships you request.
• Legitimate interests: improving the Service, securing our platform, preventing fraud, and enforcing policies (balanced against your rights).
• Consent: for certain optional features (e.g., marketing communications where required) and for certain cookies/advertising technologies where required by law.
• Legal obligation: processing required to comply with applicable laws (e.g., accounting and tax obligations).
• Explicit consent: where applicable for processing special category data you choose to provide.

We share personal data only as needed to operate the Service, comply with the law, and keep users safe.

6.1 With other users

Your profile information and activity are shared with other users based on your profile and privacy settings. Please use caution when sharing information and avoid posting sensitive contact details in public areas.

6.2 With service providers

We use vendors and processors to help us operate the Service (for example: hosting, content delivery, analytics, customer support tools, email delivery, moderation, security, and payment processing). These providers are authorized to process personal data only to perform services for us and must protect it.

6.3 For safety, legal, and compliance reasons

• Legal requirements: we may disclose data if required by law, court order, or lawful request.
• Protect rights and safety: to enforce our Terms, prevent harm, detect fraud, and protect users and the public.
• Business transfers: if we are involved in a merger, acquisition, reorganization, or sale of assets, data may be transferred subject to safeguards.

6.4 With your consent

We may share information with third parties when you request it or when you have given consent.

When you purchase a membership or paid feature, payments are processed by our payment service providers (“PSPs”). We do not store full payment card details on our servers.

We may receive and store limited payment-related information, such as transaction IDs, payment status, billing country, and customer support correspondence, for the purposes of: providing access to paid services, accounting and tax compliance, customer support, fraud prevention, and chargeback handling.

Note: membership purchases on MyTransgenderCupid are typically one-time (non-recurring) purchases and do not renew automatically, unless explicitly stated at checkout.

We use cookies and similar technologies to operate the Service, improve performance, understand usage, and (where enabled) support advertising and remarketing. For details and current configuration, please see our Cookie Policy.

Where required by law, we use analytics and advertising/remarketing cookies only with your consent. You can manage or withdraw cookie preferences at any time via our cookie settings (if available) and your browser settings.

Google Analytics

If enabled, we may use Google Analytics to understand how visitors use the Service. Google Analytics may collect cookie identifiers and usage information. You can learn more about Google’s practices and opt-out options via Google’s tools (e.g., browser add-ons and ad settings).

Google Ads (Remarketing)

If enabled and permitted by your cookie choices, we may use remarketing features to show ads to users who previously visited our website. You can control advertising preferences via your browser settings and relevant advertising opt-out tools.

We do not sell personal data. We may use aggregated or de-identified analytics to understand trends and improve the Service.

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. No system can be guaranteed to be 100% secure, and you use the Service at your own risk.

• Access controls and account security measures
• Secure transmission where applicable (e.g., HTTPS)
• Monitoring and measures to prevent abuse and fraud
• Data minimization and role-based access where feasible

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including: providing the Service, complying with legal obligations (such as accounting and tax requirements), resolving disputes, enforcing agreements, preventing fraud, and managing chargebacks.

Retention periods vary depending on the type of data and why it is processed. When we no longer need personal data, we delete or anonymize it, or securely store it and isolate it from further processing where deletion is not immediately possible (for example, in backups).

Depending on your location and applicable law, you may have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Delete your personal data (subject to legal and legitimate business reasons to retain it)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Portability (receive data in a structured, commonly used format)
• Withdraw consent at any time where processing is based on consent (this does not affect processing already performed)

You can update many profile details in your account settings. You can also close your account using the functionality provided on the Service (where available). We may request proof of identity to protect you and our users before fulfilling certain requests.

If you are in the EU/EEA, you may also lodge a complaint with your local data protection authority.

MyTransgenderCupid may use service providers and infrastructure located in different countries. Where we transfer personal data outside the European Economic Area (EEA), we use appropriate safeguards as required by law, such as the European Commission’s Standard Contractual Clauses (SCCs) and/or other lawful transfer mechanisms.

If you want more information about international transfers and safeguards, please contact us (see “Contact” below).

We do not allow anyone under 18 to use the Service and we do not knowingly collect personal data from anyone under 18. If we learn that a user under 18 has provided personal data, we will take steps to remove the account and delete the data, subject to legal requirements.

To help prevent repeat registrations by minors, we may retain limited data such as email address and IP address for fraud and safety purposes where permitted by law.

We may update this Privacy Policy from time to time. We will post the updated version on the website and update the “Last updated” date above. If changes are material, we may provide additional notice where required by law.

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact: privacy@mytransgendercupid.com or use Contact us.

2Date Media
Odor 20
2491DC The Hague
Netherlands
VAT ID: NL001103511B13  |  KVK: 57245207

For general customer support, you may also contact support@mytransgendercupid.com.