Our Privacy Policy
Privacy Policy
This Privacy Policy explains how MyTransgenderCupid (“MyTransgenderCupid”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use our website and related services. It also explains your rights under the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
Last updated: 2025-12-13
- Service: Online dating platform for adults (18+) providing digital services only.
- Data collected: Account/profile data, communications, usage logs, device data, and cookie identifiers.
- Sensitive data: Optional; processed only with explicit consent where applicable.
- Payments: Payments are processed by payment service providers. We do not store full card details. We store limited transaction references for support, accounting, and fraud/chargeback handling.
- Sharing: With other users (profile visibility settings), service providers (hosting, moderation, analytics, payment), and authorities where legally required.
- Retention: Kept only as long as needed for the service, legal obligations, and fraud/chargeback prevention.
- Your rights: Access, correction, deletion, portability, objection, restriction, and withdrawal of consent.
- Contact: privacy@mytransgendercupid.com (or Contact us).
This Privacy Policy applies to personal data processed in connection with the MyTransgenderCupid website and related services (the “Service”). “Personal data” means any information relating to an identified or identifiable person.
Controller: 2Date Media (see “Contact” section below).
The Service is intended for adults only. You must be 18 years of age or older to use MyTransgenderCupid. We do not knowingly collect personal data from anyone under 18.
We collect personal data in three ways: (a) data you provide, (b) data collected automatically when you use the Service, and (c) data from third parties where you choose to connect those services.
3.1 Data you provide
- Account data: email address, password (stored in hashed form), preferred name, date of birth, country, gender (and related account settings).
- Profile data: photos, profile text, preferences, interests, and other information you choose to add to your profile.
- Communications: messages, chats, support requests, and reports you submit (including reports about other users).
- Verification / safety signals (if used): information you provide to help us prevent fraud, enforce our policies, and maintain platform safety.
3.2 Data collected automatically
- Usage data: pages viewed, features used, interactions (e.g., likes, favorites, blocks), timestamps, and click-stream events.
- Device and log data: IP address, browser type, device identifiers, operating system, language, and access times.
- Cookies and similar technologies: cookie identifiers and related data as described in our Cookie Policy.
3.3 Data from third parties
If you choose to sign in using or connect a third-party service (for example, a social login provider), we may receive information such as your name, email address, and profile image, depending on your settings and the permissions you grant.
3.4 Special category data (sensitive data)
Some profile information may reveal special category data under the GDPR (for example, information about sexual orientation). Providing such data is optional. Where required under applicable law, we process special category data only when you have provided explicit consent. You can withdraw your consent at any time via your account settings or by contacting us (see “Your Rights” below).
We use personal data to provide and improve the Service, keep the platform safe, comply with legal obligations, and communicate with you. Typical purposes include:
- Provide the Service: create and manage accounts, display profiles, enable messaging and interactions, and personalize features.
- Customer support: respond to inquiries and provide assistance.
- Safety and integrity: prevent, detect, and investigate fraud, abuse, policy violations, and security incidents.
- Payments and accounting: manage membership purchases and provide access to paid features (see “Payments” below).
- Service improvement: analytics and research to improve reliability and user experience.
- Legal compliance: meet legal requirements and enforce our Terms.
When the GDPR applies, we rely on the following legal bases:
- Contract: processing necessary to provide the Service and memberships you request.
- Legitimate interests: improving the Service, securing our platform, preventing fraud, and enforcing policies (balanced against your rights).
- Consent: for certain optional features (e.g., marketing communications where required) and for certain cookies/advertising technologies where required by law.
- Legal obligation: processing required to comply with applicable laws (e.g., accounting and tax obligations).
- Explicit consent: where applicable for processing special category data you choose to provide.
When you purchase a membership or paid feature, payments are processed by our payment service providers (“PSPs”). We do not store full payment card details on our servers.
We may receive and store limited payment-related information, such as transaction IDs, payment status, billing country, and customer support correspondence, for the purposes of: providing access to paid services, accounting and tax compliance, customer support, fraud prevention, and chargeback handling.
Note: membership purchases on MyTransgenderCupid are typically one-time (non-recurring) purchases and do not renew automatically, unless explicitly stated at checkout.
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. No system can be guaranteed to be 100% secure, and you use the Service at your own risk.
- Access controls and account security measures
- Secure transmission where applicable (e.g., HTTPS)
- Monitoring and measures to prevent abuse and fraud
- Data minimization and role-based access where feasible
We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including: providing the Service, complying with legal obligations (such as accounting and tax requirements), resolving disputes, enforcing agreements, preventing fraud, and managing chargebacks.
Retention periods vary depending on the type of data and why it is processed. When we no longer need personal data, we delete or anonymize it, or securely store it and isolate it from further processing where deletion is not immediately possible (for example, in backups).
Depending on your location and applicable law, you may have the right to:
- Access your personal data and receive a copy
- Rectify inaccurate or incomplete data
- Delete your personal data (subject to legal and legitimate business reasons to retain it)
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Portability (receive data in a structured, commonly used format)
- Withdraw consent at any time where processing is based on consent (this does not affect processing already performed)
You can update many profile details in your account settings. You can also close your account using the functionality provided on the Service (where available). We may request proof of identity to protect you and our users before fulfilling certain requests.
If you are in the EU/EEA, you may also lodge a complaint with your local data protection authority.
MyTransgenderCupid may use service providers and infrastructure located in different countries. Where we transfer personal data outside the European Economic Area (EEA), we use appropriate safeguards as required by law, such as the European Commission’s Standard Contractual Clauses (SCCs) and/or other lawful transfer mechanisms.
If you want more information about international transfers and safeguards, please contact us (see “Contact” below).
We do not allow anyone under 18 to use the Service and we do not knowingly collect personal data from anyone under 18. If we learn that a user under 18 has provided personal data, we will take steps to remove the account and delete the data, subject to legal requirements.
To help prevent repeat registrations by minors, we may retain limited data such as email address and IP address for fraud and safety purposes where permitted by law.
We may update this Privacy Policy from time to time. We will post the updated version on the website and update the “Last updated” date above. If changes are material, we may provide additional notice where required by law.
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact: privacy@mytransgendercupid.com or use Contact us.
2Date MediaOdor 20
2491DC The Hague
Netherlands
VAT ID: NL001103511B13 | KVK: 57245207
For general customer support, you may also contact support@mytransgendercupid.com.
This Privacy Policy is provided for transparency and does not replace legal advice. If any provision is found invalid or unenforceable, the remaining provisions remain in effect.