Send a support request
- Open the contact form and enter an email address where we can reply.
- If you have an account, include your username and describe which page or feature is affected.

Tell us what happened
Include the steps you took, the exact error and your device or app version. For payment problems, add the order reference and purchase date. Never send passwords, login codes or full card details.
After you send
Check the form for a success or error message. Watch your inbox and spam folder for a reply. Avoid sending the same request repeatedly. A form being available at any time does not promise an immediate response.
MYTRANSGENDERCUPID / Help centre
Still need a hand?
Tell us what happened and where you got stuck. Never send your password or full payment-card details.